Furbaby FAQ’s
Welcome to our FAQ page, your go-to resource for all your questions about Furbaby Pet Care. We understand that providing the best care for your pets is of utmost importance, and we are always available to offer answers, guidance and insights.
What are the check-in and check-out times?
At Furbaby Pet Care, we operate around the clock, 24/7. This means you can check in or check out at any time that best suits your schedule, be it day or night.
Do you accept unaltered dogs?
Yes, we accept both unaltered males and females. If there is an unwanted behavior that our trained staff believe could be improved by getting altered, we may ask that you don’t return to daycare until the procedure is complete
What vaccinations does my dog need to stay at Furbaby Pet Care?
For the wellbeing and protection of all our furry guests, it’s essential and required that dogs are vaccinated against Distemper, Parvo, Rabies, and Bordetella. Please provide a certificate from your veterinarian showing the proof of vaccination as well as expiry dates. Note that vaccine passports are not accepted as proof of vaccination.
What should I pack for my dog for daycare or boarding?
We just ask that you bring along the food your dog will need during their stay with us. We’ve got everything else covered, including beds, food bowls, and blankets.
Do you accept unaltered dogs?
Yes, we accept both unaltered males and females. If there is an unwanted behavior that our trained staff believe could be improved by getting altered, we may ask that you don’t return to daycare until the procedure is complete
How do you group dogs during daycare at Furbaby?
When it comes to grouping dogs for play, we consider various factors such as their size, behaviour, and previous experience in a daycare setting. We have distinct areas for play – the small park, the large park, and the ‘dawg’ lounge – to cater to different groups of dogs.
How do you maintain cleanliness at your facility?
Cleanliness is our priority at all times at Furbaby Pet Care. Each shift has cleaning responsibilities to ensure the facility remains clean. We utilize high-quality, veterinary grade cleaning and deodorizing products from Zep Cleaning Supplies, such as Thermo-Det and Dyna Quat Plus. Additionally, we constantly sanitize our bowls using a stainless steel Bosch dishwasher and keep our beds and blankets clean by washing them on a regular basis.
What is the minimum age for dogs to be admitted to your facility?
Dogs need to be at least 16 weeks old to be accepted into Furbaby Pet Care. Additionally, they must be fully vaccinated, including Distemper, Parvo, Bordetella, and Rabies shots.
Will we receive updates about our dog throughout the day?
While our Communications Director strives to capture and share photos of as many dogs as possible on our social media, our primary focus is on providing top-notch care for the dogs, leaving us limited time for regular photo updates. However, we offer a ‘report card’ service for a small fee of $5.75 (plus GST). This provides you with an update on your pet’s day, information about their new friends, and guarantees at least one photo of your pet during their stay with us.
What does an average day look like for a dog in daycare at Furbaby Pet Care?
Dogs will go through a variety of free play (both indoor and outdoor), they will get structured play and guidance, some will be taken aside for one-on-one enrichment activities, and most importantly, your pets will have rest periods. If your pet has lunch, they will also have a rest period of at least 30 minutes (minimum) afterward to digest their food.
Can my dog attend daycare while wearing a cone?
Unfortunately, we cannot allow dogs to participate in daycare at Furbaby Pet Care if they are required to wear a cone, regardless of the reason.
What training does your staff have?
Every staff member must take Pet First Aid and CPR, instructed in a hands-on workshop by PetTech™ certified instructor Jocelyn Davey-Hawreluik. Every staff member also spends many hours training on dog behaviours, off-leash play, how to work with dogs and more through Pet Guru College, funded through Furbaby Pet Care and instructed by Dog Gurus.
Will my dog have playtime in the daycare when they come for grooming?
Absolutely! We ensure that alongside their grooming session, your dog will have about a half-hour of fun in our daycare at no extra cost. This is included within the two hours spent with our groomer. If you wish for your dog to have more playtime beyond that, additional fees will apply according to our standard pricing schedule.
Is your campus staffed continuously?
Yes, Furbaby Pet Care is staffed around the clock, ensuring your pet’s needs are always met.
Do you offer a daily Report Card service?
Absolutely! We’re happy to offer a detailed report card for your pet’s stay, be it boarding or daycare. Just keep in mind, for a comprehensive overview, your dog should enjoy our campus for over 6 hours. This allows our staff to provide you with the best insights into their stay. Plus, we include pictures and stories of your pet’s adventures with us. And for just $5.75, you can have this valuable keepsake of your pet’s experience with us.