Furbaby Pet Care Policies
Furbaby is your Saskatoon and area pet care operation that combines excellent pet care services in a convenient one-stop location to create fun and unforgettable experiences. To ensure we maintain a seamless and safe experience, we have a list of sound and safe policies listed below. Your pet’s health & safety are always our first priority
Cancellation Policy
At Furbaby Pet Care, we understand that plans can change. However, due to the nature of our services and scheduling, we have the following cancellation policy in place:
If you cancel more than 72 hours before your scheduled service, there will be no cancellation charge.
Cancellations made between 24 to 72 hours before the scheduled service will incur a 50% fee of the service cost.
Cancellations made 24 hours or less before the scheduled service will incur a 100% fee of the service cost.
Please note: We do not offer refunds. All fees will be credited towards future services at Furbaby Pet Care. Any over-fees will also be credited.
Vaccination Policy
Dogs:
To ensure the health and safety of all dogs at Furbaby Pet Care, we require up-to-date vaccinations for Distemper, Parvo, Rabies, and Bordetella. We appreciate your understanding and adherence to this policy.
Cats:
To ensure the health and safety of all feline guests at Furbaby Pet Care, cats must have up-to-date Rabies and FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia) vaccinations. We appreciate your adherence to this policy.
We require a formal document from the veterinarian or a vaccine certificate which includes the date of vaccination and the expiry date. We CANNOT accept vaccine passports or documents that have been checked off with a pen.
General Policies
Spay/Neuter
Dogs/cats are required to wait two weeks from the day of their alteration surgery before returning to Furbaby Pet Care for ANY on-campus services. The incision area must be completely healed and all stitches either removed or dissolved.
Kennel Cough
Dogs are required to wait 14 days from their LAST day of symptoms before returning to Furbaby for any on-campus services. They can receive mobile services during the isolation period.
If we notice your pet displaying any symptoms of kennel cough while they are at the campus for daycare or boarding, they will be isolated immediately, and owners will be contacted to come pick them up as soon as possible. We require a signed note from their vet stating that they do not have kennel cough and their symptoms are not contagious before returning, or they must wait for the 14-day isolation period
Warts/Unknown Growths
All unknown growths need a signed note from the vet stating that they have been checked and are not contagious to other dogs.
If a lump is found at the campus and we are unaware of it or do not have a note on file specific to it, we will immediately isolate that pet and contact owners to pick it up as soon as possible. They will not be able to return until we have a signed vet’s note or two months AFTER the lump/wart has fallen off or been removed.
Fleas/Ticks
If we find a tick on or in your pet’s skin, we will remove it and apply general first aid to clean it out. We will dispose of the tick and keep a picture on file.
If your pet has fleas or is being actively treated for flea bites, they cannot come to Furbaby for any on-campus services until the treatment is done.
Boarding Policy
New dogs must come for at least 6 hours of daycare before booking an overnight boarding stay. Every dog is different; some dogs may require more daycare stays to feel comfortable. Their boarding stay will not be accepted until the required daycare stay(s) are completed, and our trained staff have assessed the dog’s behaviour in the play group.
We require an emergency contact to be provided for all boarding stays that is local to Saskatoon (or very nearby) – they MUST agree to pick up and care for your dog in case of an emergency.
What To Bring:
- Enough food to last the stay and an emergency meal or two
- Treats (let us know what we can give them to enhance their meal if they are not interested in eating)
- Medications – labelled clearly in the original bottle/package
- Leash, collar
What Not To Bring:
We ask that you leave ALL beds, bowls, blankets, etc at home.
If your pet is extremely nervous or needs extra comfort, we will allow one small toy or blanket to be with them overnight. Please note that we will do our best to ensure your items are returned to you in the same condition, but we cannot guarantee this.